We source our crystal glasses from the brand Schott Zwiesel. They are manufactured using Tritan compound, which is considered one of the most resistant materials when it comes to real glass.

Our plastic glasses are made by Koziol - naturally unbreakable, free of harmful substances and extremely durable. 

Our porcelain items are sourced from BHS Tabletop and Seltmann Weiden. Both companies stand for the highest level of quality and the best manufacturing processes.

You can either use your jars upright with our metal-nano-gel-pads or -mats/placemats, or hang them upside down/vertically with our metal strip.
Important: The pads or mats/placemats are NOT suitable for upside-down storage! A metal strip is absolutely (!) necessary for upside-down storage.

The majority of our products can easily be stowed upside down with the metal strip (!). Unfortunately, a few of our products are too heavy. Please check the respective product page to see whether the item is suitable for storing upside down or not.
Note: The metal strip is attached with 3M adhesive tape and is therefore a permanent (!) stowage option

Yes, individual (replacement) glasses can be reordered if required.

We recommend cleaning our entire range by hand. 

Yes, lettering or logos are possible. Just send us your request.

Please do not hesitate to get in touch with us.

The surface should be smooth and cleaned with spirit beforehand. Then remove the 3M adhesive tape from the strip and mount it in the desired position.

You absolutely (!) need our metal strip for this.

The metal-nano-gel-pads which are included with all our glass sets, are not suitable for this purpose. The metal-nano-gel-mats and placemats are also not suitable for upside down storage.

With the 25cm metal strip you can store three glasses, with the 50cm metal strip you can store six glasses.

The pads should be stored dry and protected from the sun.
Our tip: After use, remove the pads, attach them to a transparent film and store them in the cupboard until the next use.

The pads adhere to all surfaces that are smooth / sealed / even. Teak tables should be avoided. Oiled and uneven surfaces are also not recommended.

You can simply clean the pads under clear water and then leave them to dry for 10 minutes. The adhesive strength is then restored and the pads are as good as new.

The pads should be stored dry and protected from the sun.

We offer various hooks and pins for different areas of application. You can find precise information on their adhesive force and areas of application on the respective product page.

Yes - so if you need more supplies or want to combine the hooks & pins with the metal strip (instead of the pads), you can also buy them separately. You can find them under magnetic fastenings in the store.

First, clean the surface with spirit or other alcohol-based liquids. As soon as the surface is dry, first apply the pad and a few minutes later the hook / pin. The full adhesive strength develops within 10 minutes.

Please note that in addition to the nano-gel-pads, we also offer so-called 3M metal pads with 3M adhesive tape. These permanent 3M pads can be handled in the same way as our metal strips.

The magnetic sandwich is suitable for plates, bowls, kitchen utensils, pans, pots etc. and is simply placed on the utensil to be fixed. Other items can then be easily stacked with additional adapters, as the magnets are attracted and secure by each item.

Please note that you will need a metal counterpart such as our metal-nano-gel-mat or placemats to secure the items "downwards".

The magnetic adapter is suitable for your own stemmed glasses without a magnetic system and is simply slipped over the base of the glass. So you can retrofit your own wine glasses, mushroom tulips, champagne flutes etc. with the silwy® magnetic system. Please note that you need a metallic counterpart such as our metal-nano-gel-pads or mats for this.

Important: The adapters are not suitable for stowing upside down on a metal strip.

In Germany shipping takes about 2-3 working days. If you need it quickly, we also offer an express option with delivery on the next working day for an additional charge. In other European countries, you can expect a delivery time of 5-6 working days.

The shipping costs
in Germany are €4.95 (free shipping starting at €300.00),
in Europe €6.95 (free shipping starting at €400.00) and
worldwide $24.95 (free shipping starting at $600.00).

We ship worldwide - so you can use silwy® anywhere!

We usually ship with DHL GoGreen. For European and worldwide shipping, we also offer FedEx as an optional shipping service provider. 

As soon as your order leaves our warehouse, you will receive an email with shipment details and a link to track your shipment. Please also check your spam folder if necessary.

You can also track your shipping status directly here: Check now 

Yes, you can simply enter a different delivery address when entering the address in the order process. Please remember to include your DHL post number.

Unfortunately, this happens from time to time. We will of course take care of a replacement immediately.

We offer payment via Apple Pay, Google Pay, Visa, MasterCard, American Express, Sofortüberweisung, purchase on account or PayPal. If you do not have any of these options, please contact our support team.

When shipping to non-EU countries, additional taxes or costs (e.g. customs duties) may occur as part of your order, which are not paid or invoiced by us, but must be paid by you directly to the relevant customs or tax authorities. Please ask the relevant authorities for details.

Yes, the order confirmation will be sent to your e-mail address immediately after you have completed your order.
The invoice will also follow automatically by e-mail as soon as the order leaves our warehouse. Please also check your spam folder if necessary.

It is possible that the e-mail has slipped into the spam folder - please check it.

If your order has not yet been processed, you can change or cancel it at any time.

No, you can also order as a guest - use the express checkout via your AmazonPay or PayPal account, from which your data will be transmitted automatically.  

Please contact our support providing the correct information.

You can redeem vouchers or discount codes in the corresponding field for voucher codes in the shopping cart. Please enter your code and confirm with the arrow. 

Important: Please do not put spaces between the letters and numbers. Our voucher codes are always written together.

Please note that our discount or free promotions cannot be combined with each other. Only one discount or free item code can be redeemed per order. If you have a value voucher and would like to benefit from a discount promotion, please contact our support team so that we can enter your order manually with both vouchers.

Yes, take a look at the "Gifts" category.

No, unfortunately this is not possible for logistical reasons.

Please fill out the contact form - we will get back to you as soon as possible.

You can also reach us by phone.
Our service hours:
Monday to Thursday from 8:00 - 17:00 and
Friday from 08:00 - 14:00. 

Please return your order independently to the address given in the imprint. We can also send you a returns label by e-mail - the costs for this will then be offset against the refund.

We are happy to exchange your item - please send an email to info@silwy.de.

You will then receive a return label for the return shipment and your exchange will be sent to you once the return has arrived. If there is a price difference, we will calculate this accordingly. 

Please note that shipping costs will occur again for the reshipment of your exchanged items. 

We are very sorry that there has been a problem! Please report here!

We offer you a two-year guarantee and warranty on your products. If in doubt, please contact our support team. 

By subscribing to the newsletter, you will always be the first to receive news about products and promotions.

On top of that, you will receive a 5% discount and free shipping on your first order.

Please take a look in your spam folder. If you can't find the confirmation email there either, we can add you manually and send you the voucher code by email as a thank you for registering.

You have the opportunity to shop at our factory outlet. We look forward to your visit.
Our opening hours
Monday to Thursday from 8:00 - 17:00
Friday from 08:00 - 14:00.

If we are not near you, please take a look at our retail partner search - here you can check which silwy retail partners are in your area.